Training for Schools
"The most interesting and interactive INSET we've ever had"
Baden Powell School
NVQ courses
Schools direct.com are launching NVQ programmes to Schools! These are fully funded - so no cost to you or your school.
NVQ's are on the job training courses for those who would like to support their professional development.
Listed below are the subjects we will be offering and some further information for your reference about each one.
Please contact us for further information and we will be delighted to help!
Level 2 NVQ Certificate in Business and Administration (QCF)
Course Title: Level 2 NVQ Certificate in Business and Administration (QCF)
Duration: 6 – 12 Months
Accreditation: Successful completion leads to a level 2 Certificate on the National Framework. The programme is accredited by Edexcel.
Target Audience: Available to all looking to further their professional development
Course Units:
- Manage own Performance in a Business Environment
- Improve own Performance in a Business Environment
- Work in a Business Environment
- Communicate in a Business Environment
- Solve Business problems working with others in a Business Environment
- Use Occupational and Safety Guidelines in using Keyboards
- Further Optional Units
Course objectives: Participants will
- Understand how to plan work and be accountable to others
- Understand how to behave in a way that supports effective working
- Understand how to improve your own Performance
- Understand how to respect other people at work
- Know how to support sustainability in an organisation
- Understand the purpose of planning communication
- Know how to solve business problems using various approaches and solutions
- Understand how your role fits with organisational values and practices
- Be able to use occupational health and safety guidelines
- Be aware of safety procedures when using a keyboard and work station and the care and maintenance of it
Trainer: Schools Direct.com Ltd (Accredited training organisation)
Cost: Cost Free to Candidate and School
Course booking: enquiries@schoolsdirect.com or call 0844 335 6911
Level 2 Certificate in Cleaning and Support Services Skills (QCF)
Course Title: Level 2 Certificate in Cleaning and Support Services Skills (QCF)
Duration: 6 – 12 Months
Accreditation: Successful completion leads to a level 2 Certificate on the National Framework. The programme is accredited by Edexcel.
Target Audience: Available to all looking to further their professional development
Course Units:
- Work Individually and follow reporting procedures in a cleaning environment
- Communicate effectively in the workplace
- Develop yourself in the job role
- Reduce risks to Health and Safety in the workplace
- Deal with routine waste
- Clean washrooms and replenish supplies
- Clean, maintain and protect semi-hard and hard floors
Course objectives: Participants will
- Learn how to work individually and follow reporting procedures
- Learn how to communicate effectively in the workplace
- Learn how to develop yourself in your job role
- Learn how to reduce risks to Health and Safety in the work place
- Learn how to deal with routine waste
- Learn how to clean washrooms and replenish supplies
Trainer: Schools Direct.com Ltd (Accredited training organisation)
Cost: Cost Free to Candidate and School
Course booking: enquiries@schoolsdirect.com or call 0844 335 6911
Level 2 NVQ Certificate in Customer Service (QCF)
Course Title: Level 2 NVQ Certificate in Customer Service (QCF)
Duration: 6 – 12 Months
Accreditation: Successful completion leads to a level 2 Certificate on the National Framework. The programme is accredited by Edexcel.
Target Audience: Available to all looking to further their professional development
Course Units:
- Communicate using Customer Service
- Follow the rules to deliver Customer Service
- Maintain a positive and customer friendly attitude
- Deal with incoming telephone calls from customers
- Do your job in a customer friendly way
- Deliver reliable Customer Service
- Resolve Customer Service problems
- Deliver Customer Service to difficult customers
Course objectives: Participants will
- Know how to communicate using customer service language
- Learn how to follow the rules to deliver customer service
- Show you have the right attitude for customer service
- Know the appropriate behaviours to show to customers
- Show you can build a rapport with customers
- Learn how to build a rapport with customers
- Know how to give consistent customer service to customers
- Know how to spot customer service problems and take relevant action
- Know how to recognise when customers may be difficult to deal with
Trainer: Schools Direct.com Ltd (Accredited training organisation)
Cost: Cost Free to Candidate and School
Course booking: enquiries@schoolsdirect.com or call 0844 335 6911
Level 3 NVQ Certificate in Business and Administration (QCF)
Course Title: Level 3 NVQ Certificate in Business and Administration (QCF)
Duration: 6 – 12 Months
Accreditation: Successful completion leads to a level 3 Certificate on the National Framework. The programme is accredited by Edexcel.
Target Audience: Available to all looking to further their professional development
Course Units:
- Manage own Performance in a Business Environment
- Evaluate an improve own Performance in a Business Environment
- Work in a Business Environment
- Communicate in a Business Environment
- Contribute to decision making in a Business Environment
- Negotiate in a Business Environment
- Plan and organise meetings
- Use Occupational Health and Safety Guidelines in using Keyboards
- Improve productivity using Information Technology
Course objectives: Participants will
- Understand how to plan and prioritise work and be accountable to others
- Learn how to evaluate and improve own performance
- Understand the purpose and benefits of respecting and supporting other people at work
- Know how to assess manage and monitor risk in the workplace
- Understand the purpose of planning communication
- Understand how to prepare to contribute to decision making
- Learn how to prepare for negotiations
- Understand the arrangements and actions required for planning and organising meetings
- Understand the purpose of occupational help and safety procedures and using keyboards and work station care and maintenance
- Know how to plan select and use appropriate IT Systems and Software for different purposes
Trainer: Schools Direct.com Ltd (Accredited training organisation)
Cost: Cost Free to Candidate and School
Course booking: enquiries@schoolsdirect.com or call 0844 335 6911
Level 3 NVQ Diploma in Customer Service (QCF)
Course Title: Level 3 NVQ Diploma in Customer Service (QCF)
Duration: 6 – 12 Months
Accreditation: Successful completion leads to a level 3 Certificate on the National Framework. The programme is accredited by Edexcel.
Target Audience: Available to all looking to further their professional development
Course Units:
- Demonstrate understanding of customer service
- Demonstrate understanding of the rules that impact on improvements in customer service
- Communicate effectively with customers
- Deal with customers in writing or electronically
- Organise the delivery of reliable customer service
- Maintain and develop a healthy and safe customer service environment
- Deliver customer service to difficult customers
- Monitor and solve customer service problems
Course objectives: Participants will
- Know their organisations accepted customer service language
- Understand the rules and procedures that impact on customer service improvements
- Know how to communicate effectively with customers
- Know how to use written or electronic communication effectively
- Know how to plan and organise the delivery of reliable customer service
- Know how to use recording systems to maintain reliable customer service
- Know how to assess the customer service environment for factors that affect health and safety
- Know how to recognise when customers may be difficult to deal with
- Be able to identify customer service problems and options for solving them
Trainer: Schools Direct.com Ltd (Accredited training organisation)
Cost: Cost Free to Candidate and School
Course booking: enquiries@schoolsdirect.com or call 0844 335 6911
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